At Precision 32, we are committed to delivering your orders quickly and efficiently. Our goal is to ensure that your items reach you in the fastest time possible. Below, you’ll find detailed information about our shipping policies and procedures.

Made to order items

Next Day DPD Delivery: Orders confirmed by 2:00 PM will be dispatched on a next day delivery via DPD. This means if you place your order before 2:00 PM, you can expect your order to be delivered the next business day.

Orders After 2:00 PM: Any orders placed after the 2:00 PM cutoff time will be dispatched on the following day with next day delivery. This ensures that even late orders are expedited as quickly as possible.

General Shipping Information

Delivery Days: Our shipping operates on Monday-Saturday, excluding public holidays. Delivery times can vary according to your location. Next-day is not available in all locations in Scotland (check courier website for details)

Delivery to Channel Islands, Isle of Man, Scilly Islands with a two day delivery as standard with next day before noon in certain locations.

Northern Ireland: Delivery Next Day by air (additional charge) or a two day service by road and sea.

Check your postcode here for delivery availability.

Shipping Charges: Our delivery fee is £6.99 for 24-hour tracked delivery. We offer free tracked delivery for all orders over £100.

For bulk orders or special items, additional charges may apply.

Tracking Information: Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and instructions on how to track your package. 

Customer Service: If you have any questions or concerns about your order’s shipping, please contact our customer service team. We’re here to help make your shopping experience as smooth and enjoyable as possible.

We reserve the right to update our shipping policy as needed to reflect changes in our operations or in response to customer feedback. We recommend checking this page periodically for the latest information on our shipping practices.

Terms and Conditions

Welcome to Precision32. By using our website and purchasing our products, you agree to the following terms and conditions. Please read them carefully before placing an order.

1. General Information

1.1. These Terms and Conditions apply to all users of the Precision32 website and customers purchasing products.

1.2. By accessing or using any part of the site, you agree to be bound by these terms and conditions.

1.3. We reserve the right to modify these terms at any time. Any changes will be posted on this page, and continued use of the website will constitute your agreement to such changes.

2. Product Information

2.1. All products displayed on the website are subject to availability.

2.2. We take every care to ensure the descriptions, images, and pricing of our products are accurate, but errors may occur. If we discover an error in the price of any product you have ordered, we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling it.

2.3. Our micro cannulas and medical devices are intended for use by certified healthcare professionals. By purchasing, you confirm that you are a qualified professional.

3. Pricing and Payment

3.1. All prices are shown in £ and are exclusive of VAT unless otherwise specified.

3.2. Payment must be made at the time of placing the order. We accept major credit/debit cards and other methods specified on our website.

3.3. We reserve the right to change prices without prior notice.

4. Ordering and Acceptance

4.1. By placing an order, you are making an offer to purchase a product from us.

4.2. Once an order is placed, you will receive an order confirmation via email. This does not signify acceptance of your order, only confirmation of receipt.

4.3. We reserve the right to reject orders for any reason, including product availability, incorrect pricing, or insufficient qualifications of the purchaser.

5. Shipping and Delivery

5.1. We ship to select countries. Please refer to our shipping policy for the list of available destinations.

5.2. Delivery times are estimates and may vary depending on your location and shipping method. We are not responsible for delays beyond our control.

5.3. Shipping costs will be added to your total at checkout.

6. Returns and Refunds

6.1. Due to the nature of our medical devices, we do not accept returns unless the product is defective or damaged during shipping.

6.2. If you receive a defective product, please contact us within 7 days of receiving your order, and we will arrange for a replacement or refund.

6.3. Refunds will be processed using the original payment method.

7. Warranty

7.1. Our products come with a warranty against manufacturing defects. The warranty period is specified in the product packaging.

7.2. This warranty does not cover misuse, improper handling, or failure to follow instructions.

8. Limitation of Liability

8.1. To the fullest extent permitted by law, Precision32 shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

8.2. Our liability shall be limited to the amount paid for the product purchased.

9. Intellectual Property

9.1. All content on this website, including product designs, logos, text, and images, is the intellectual property of Precision32. Unauthorised use or reproduction is prohibited.

9.2. Any third-party trademarks, names, or logos remain the property of their respective owners.

10. Governing Law

10.1. These Terms and Conditions are governed by and construed in accordance with the laws of UK. Any disputes will be subject to the exclusive jurisdiction of the courts of UK.

11. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us at:

Precision32

info@precision32.com